If you have submitted an order, please contact a sales associate to determine whether your order can be changed or canceled. Items special ordered, altered, cut, or manufactured to your specifications, including loose diamond orders, cannot be canceled or accepted for credit or exchange. Please keep this in mind when placing your order. If you are not satisfied and need to return merchandise, we will exchange or issue store credit, provided you follow these procedures: All returns are to be received by Henry D Jewelry within 30 days of invoice date. Items with manufacturing defects may be returned for exchange at any time. Please email or call us for a Return Merchandise Authorization number and return shipping address. We will email you the information to include with your return. Please return the merchandise in its original condition and packaging, including envelopes, bags and boxes. Merchandise returned without this form may be charged a service fee of $10.00, or we may return the merchandise to you at your expense. Please make sure you package the merchandise securely and always insure it for the full paid price. Items special ordered, altered, cut, or manufactured to your specifications cannot be accepted for credit or exchange. Please keep this in mind when placing your order. A 15% restocking fee may also be charged for all returns from customers who consistently abuse the return privilege. Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee, plus postage. Henry D cannot be held responsible for returned merchandise if these procedures are not followed. Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at 562-756-4970, or send an email to sales@henrydjewelry.com. |
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